Support

Almost always the network. Check, in this order:

• Both devices are on the same router, and neither is on a guest network. Guest networks isolate devices from each other by design - that is the single most common cause.
• Client isolation (sometimes called AP isolation) is off in your router settings. Hotel, café, dormitory and office networks usually have it on and you cannot change it.
• Windows Firewall is allowing BridgeSync on Private networks.
• Your PC's network profile is set to Private, not Public.
• Neither device is on a VPN. A VPN routes traffic away from your local network.

If it still fails, restart both apps. (Repair in the desktop app's Settings is for PC controls that stopped working, not for finding each other.)

Yes. That is a completely normal setup and it is what most desktop users run. Ethernet and Wi-Fi from the same router are the same network, so the two devices see each other exactly as they would over Wi-Fi alone - and the wired side is usually the faster half.

The only requirement is that both connect to the same router. A separate guest SSID, a second router, or a VPN on either device will break it.

Yes, virtually always. The two bands on a normal home router are the same network - whether they share one name or appear as "Home" and "Home-5G", they are bridged internally and devices on either band can reach each other.

So the band is almost never your problem. What genuinely separates devices is a guest network, client isolation, or two different routers. If you are troubleshooting, look there rather than at 2.4 versus 5.

Use 5 GHz when you can regardless - not for connectivity, but because it is several times faster for large transfers.

Notification mirroring runs over Bluetooth, not Wi-Fi, and needs a proper pairing:

• Pair from inside the BridgeSync desktop app, not from Windows Bluetooth settings. Pairing through Windows Settings does not grant the permission iOS requires, and it will silently never work.
• Accept the numeric code prompt on both the iPhone and the PC.
• On your iPhone: Settings › Bluetooth › your PC › Share System Notifications must be on.
• Notification mirroring is a Pro feature.

Once paired it keeps working even with the BridgeSync app closed on your iPhone.

BridgeSync transfers at the speed of your local network, so the network is the ceiling:

• Use 5 GHz if your router offers it. 2.4 GHz is several times slower.
• Distance and walls matter more than anything else.
• A VPN on either device forces traffic through a remote server and will slow transfers dramatically. Turn it off for large files.
• Keep the app in the foreground on your iPhone - see the note above.

Make sure you are signed into the same BridgeSync account on both devices - Pro follows the account, not the device.

Then tap Restore Purchases in the iPhone app's settings. On the desktop, closing and reopening the window forces a fresh check.

If it still doesn't appear, email me with your Apple receipt and I'll fix it manually.

Subscriptions bought on iPhone are managed by Apple, not by me:

Open Settings › tap your name › Subscriptions › BridgeSync › Cancel Subscription.

You keep Pro until the end of the period you already paid for. Refunds go through Apple at reportaproblem.apple.com.

Bought Pro on the web? Use the manage-subscription link in your receipt e-mail, or e-mail me and I will cancel it for you. In the EU and UK you can also get a full refund within 14 days of a web purchase.

There is a Delete Account button in the profile menu of the iPhone app. It is immediate and total: your account, profile, paired devices, settings and full transfer history are erased on the spot.

There is no undo and no recovery window. Nothing is kept in a bin for 30 days - once you confirm, it is gone.

Deleting your account does not cancel a subscription. Cancel Pro first (see above), or Apple or Stripe will keep billing you.

If you only want to clear your history, the History tab lets you do that without touching the account. Details are in the privacy policy.

No. Files move directly between your iPhone and your PC across your own network. They are never uploaded to me and never stored anywhere but your two devices.

Your account, settings and transfer history do live on a server - that is how your two devices stay in sync - but the file contents never leave your network.

It's on the roadmap. iPad shares most of the iPhone groundwork, so it is a question of doing the interface properly rather than rebuilding anything - but it will land after the iPhone app is solid, not alongside it.

Not yet. It's genuinely wanted and the desktop app is written in a language that can go there, but supporting Linux properly means supporting a lot of desktop environments. It comes after Windows is excellent.

No - and deliberately so. If you have a Mac, Apple already gives you all of this natively: AirDrop, Universal Clipboard, Handoff and iPhone Mirroring are built in and beautifully done.

BridgeSync exists because Windows users never got any of that. Building a Mac version would mean competing with the operating system at something it already does better. The whole point is to give Windows the ecosystem Apple users take for granted.